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GCC insourcing
What it is
Global enterprises building their own Global Capability Centres in India rather than contracting work to service providers. India hosts 1,700+ centres generating around $64.6bn with 1.9 million employees, projected toward $99-105bn by 2030
Mandates have moved well beyond back-office support into product and AI work
Impact on industries
- Directly substitutes for outsourced work, and captures the higher-value product and AI mandates that providers were moving toward
- GCC expansion is the single biggest driver of premium tech salary inflation, with 1.5-2.5x premiums in scarce AI and data roles - raising provider costs too
- Providers are monetising the trend through GCC-as-a-service, building and running centres for clients rather than losing the work entirely
- H-1B costs push more work to India overall, so the pie grows even as the outsourced share falls, and the question shifts from cost to capability